Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time: 2–5 business days within Egypt.

For international orders (if available), delivery times may vary depending on the destination.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number. The tracking number will be active within 24 hours.

Delays

We are not responsible for delays caused by courier services, customs, or circumstances beyond our control (such as weather conditions).

Damaged Packages

If your order arrives damaged, please contact us immediately at greenbile2002@gmail.com with photos of the item and packaging. We will work with the shipping carrier to resolve the issue promptly.